Shipping and returns

  • Your order will be shipped via Hong Kong Post Office Registered Air Mail, Speedpost (EMS) or FEDEX Express etc. When you check out from our shopping cart, you can select one of the shipping methods and the relevant postal charge calculated base on your country and show on the page instantly.

    Shipping time :

    Order Processing: 1-5 business days. All items are shipped from Hong Kong or Japan.

    Air Parcel: 7 - 14 business days to major countries with online tracking service.
    - Air Parcel Code (RA XXX XXX XXX HK): Click to check

    Speedpost (EMS):3 - 7 business days to major countries with online tracking service.
    - Speedpost (EMS) Code (EE XXX XXX XXX HK) : Click to check

    FEDEX Express Mail: 2 - 5 business days with online tracking service
    - Registered Surface Mail Code ( 8039343XXXXX) : Click to check
    - Remark: Detail of FEDEX delivery cost would be quoted by request, please contact us

  • Refund Policy for unsuccessful delivery:

    1. Refund policy does not applied at any situation including damaged, lost etc. Otherwise, mailing insurance should be applied if the client has purchased the parcel insurance from us.

    2. Refunds will be given at the discretion of the Company Management

    3. For specific express shipping quotation like FEDEX , Please contact

    Return Policy:

    1. It is A MUST to contact us firstly before returning the item(s) or goods. Return without our approval will not be processed.

    2. All returns must be made with the items in brand new condition within 7 days of arrival.

    3. We reject all USED/ OPENED items for return.

    4. Returns are refunded through the payment method chosen as order placed.

    5. Shipping & handling charges cannot be refunded in anyway.

    6. All defective items will be replaced with brand new items. Can't change to any other item.

    7. Buyer is responsible for the return shipping charge for all situations, including factory's fault or damage via postal.

    8. If it is proved to be factory's default or damage via postal, please contact us now and we will take the appropriate actions to tackle the problem. Refund policy is not applied at any situations.

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Delay of Postal Services & Postage Adjustment
"Stay safe" the blessing that we received from customers very often lately, God blesses nobody around us has infected the coronavirus but we are working harder than ever.The most challenge work every day is analyst how to ship parcels quickly and within budget to everywhere in the world since Hong Kong Post had suspended delivery service to many countries due to their border lockdown.We could adopt alternative courier companies which able to provide service to your postal district but the postage could be temporarily higher than normal. Thank you for your understanding and stay safe for everyone.